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Returns
Each one of the pieces starts to be tailored for your special person within 24-48 hours of your order. Please contact us within 48 hours to cancel your order. After 48 hours we will not issue a refund. We do not accept cancelations after this time period.
Returns are only accepted when the product is not personalized and has to be sent back with its original tags, unwashed and unworn. We do not offer returns or exchange on any customized product. Please make sure to follow customization instructions at the time of entering the customization on each product.
We will replace any item that has a manufacturer defect or has been damaged in shipping. If your item is flawed or has been damaged in shipping please contact us at info@wimziy.com or you can reach us at 888-494-6949
Refunds (if applicable)
If the order is canceled within 48 hours of purchase a refund will be sent back to the original payment used for the purchase.
Late or missing refunds (if applicable)
If a considerable amount of time has passed and you have yet to receive your refund, we ask that you first check with your payment institution (bank, credit card company, PayPal, Amazon Pay, Google Pay, Apple Pay, etc.) and see if they have a record of or know a time frame for when your refund will be credited back to you.
After following these steps and a refund still has not been received, please contact us at info@wimziy.com, and we will undoubtedly contact the payment processing company to determine what the issue is and work with you and them to find a solution.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange the product for the same item, send us an email at customercare@wimziy.com and send your item with its order number to:
Wimziy & Co.
7175 SW 47th St. # 205
Miami Florida US 33155
Depending on your location, the time it may take for your exchanged product to reach you may vary. Please keep in mind, COVID-19 has also caused a delay in the shipping of our products.